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Comparison of Top 3 Helpdesk Plugins

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Comparison of Top 3 Helpdesk Plugins

While running a business that provides services for clients, you want to always keep connected with them. By remaining in constant touch with them and making sure you respond to all their requests quickly and professionally, you will build a strong relationship that is based on trust. However, clients do tend to have a rather hard time with making up their minds and they have an habit of asking for one thing and expecting another. Therefore, while setting up your client support system, you should be looking for a method that will allow you to easily manage all requests and save a history of all your interactions with them. The perfect solution is to use an online help desk.

If you’re using WordPress for your business’s website, you’ll be happy to know that there are a number of help desk plugins that are more than adequate to fulfill all your needs where your client support system is concerned. We’ve looked them up and selected the best four to tell you about.

 

Comparison Chart

Sl.No

Features

Awesome Support

Wphelpdesk

Wp Support Plus Responsive ticket System

1

E-Mail Notification

Yes

Yes

Yes

2

Restricted Access

Yes

No

Yes

3

File Upload

Yes

No

No

4

Multiple Product

Yes

No

Yes

5

Custom Field

Yes

Yes

Yes

6

Terms & Conditions

Yes

No

No

7

Seamless WordPress integration

No

Yes

Yes

8

Straight Forward Configuration

No

No

Yes

9

Effect less Tickets Replies

No

No

Yes

10

Advanced searching and filtering

No

No

Yes

11

Canned Response

Yes

Yes

Yes

12

Online Support ticket

Yes

Yes

13

Replay to tickets in the fronted

No

No

Yes

14

Powerful ticket submission form

No

Yes

Yes

15

Tag features

Yes

No

No

16

Woo commerce

Yes

No

Yes

17

E-Mail Piping

Yes

No

Yes

18

E-Mail Template

No

No

Yes

Finally, for today’s web-based businesses, a customer support ticket system is not a privilege, but rather a mandate. It not only helps in creating great customer experience, but also allows the organizations to interact with their customers, know their preferences and get detailed insights.

If you are on a tight budget, then the open-source plugins are there to help you, but otherwise you should seriously consider investing in a reputed premium support system software to serve your customers better and take the relationship to the next level.

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