Comparison of Top 3 Chat Plugins
Almost 67% users on eCommerce websites abandon their shopping carts without ever making to the checkout page? People like to get answers for their questions instantly. This is where live chat comes into action. It offers users the ability to ask questions at any time. For WordPress site owners, there are several live chat plugins and services which are easy to install and setup.
In this article, we will show a comparison on 3 best live chat support software for your WordPress site.
Comparison Chart
|
Sl. No |
Features |
Word Press Live Chat |
Chat X |
Happy Foxchat |
|
1 |
Free Trial period |
Yes (30 days) |
Onetime fee -(1 license=1 website) |
Yes |
|
2 |
Web based Application |
Yes |
Yes |
Yes |
|
3 |
Support for video, phone, knowledge base, Online |
Yes |
Yes |
Yes |
|
4 |
Desktop notification |
Yes |
Yes |
No |
|
5 |
Mobile application |
Yes |
No |
No |
|
6 |
Chat statistics |
Yes |
No |
Yes |
|
7 |
Multi- Site |
Yes |
No |
No |
|
8 |
Multiple operator (Every operator can gauge their own site) |
Yes |
No |
No |
|
9 |
Conversation transcripts |
Yes |
No |
No |
|
10 |
Offline messages |
Yes |
Yes |
Yes |
|
11 |
Co browsing (Third Party integration) |
Yes |
No |
No |
|
12 |
Visual customization |
Yes |
No |
No |
|
13 |
Visitor details |
Yes |
Yes |
No |
|
14 |
Predefined responses (canned response are tag based) |
Yes |
No |
Yes |
|
15 |
International support |
Yes |
No |
No |
|
16 |
Click path Tracker (real time provide visitors page) |
Yes |
No |
No |
|
17 |
Transfer to another operator |
Yes |
Yes |
Yes |
|
18 |
Custom extensions (live chat integration) |
Yes |
No |
No |
|
19 |
Proactive chat triggers |
Yes |
No |
Yes |
|
20 |
Visitor Monitoring |
Yes |
Yes |
No |
|
21 |
Video chat |
No |
No |
No |
|
22 |
Remote screenshot |
Yes |
No |
No |
|
23 |
API |
Yes |
No |
Yes |
|
24 |
Social Network |
Yes |
Yes |
Yes |
We hope this article helped you find the best live chat plugin for your WordPress powered site. Customer support is really important, and we would recommend you to consider your options thoroughly before making a decision.
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