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Comparison of Top 3 Chat Plugins

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Comparison of Top 3 Chat Plugins

Almost 67% users on eCommerce websites abandon their shopping carts without ever making to the checkout page? People like to get answers for their questions instantly. This is where live chat comes into action. It offers users the ability to ask questions at any time. For WordPress site owners, there are several live chat plugins and services which are easy to install and setup.

In this article, we will show a comparison on 3 best live chat support software for your WordPress site.

Comparison Chart

Sl. No

Features

Word Press Live Chat

Chat X

Happy Foxchat

1

Free Trial period

Yes (30 days)

Onetime fee -(1 license=1 website)

Yes

2

Web based Application

Yes

Yes

Yes

3

Support for video, phone, knowledge base, Online

Yes

Yes

Yes

4

Desktop notification

Yes

Yes

No

5

Mobile application

Yes

No

No

6

Chat statistics

Yes

No

Yes

7

Multi- Site

Yes

No

No

8

Multiple operator (Every operator can gauge their own site)

Yes

No

No

9

Conversation transcripts

Yes

No

No

10

Offline messages

Yes

Yes

Yes

11

Co browsing (Third Party integration)

Yes

No

No

12

Visual customization

Yes

No

No

13

Visitor details

Yes

Yes

No

14

Predefined responses (canned response are tag based)

Yes

No

Yes

15

International support

Yes

No

No

16

Click path Tracker (real time provide visitors page)

Yes

No

No

17

Transfer to another operator

Yes

Yes

Yes

18

Custom extensions (live chat integration)

Yes

No

No

19

Proactive chat triggers

Yes

No

Yes

20

Visitor Monitoring

Yes

Yes

No

21

Video chat

No

No

No

22

Remote screenshot

Yes

No

No

23

API

Yes

No

Yes

24

Social Network

Yes

Yes

Yes

 

We hope this article helped you find the best live chat plugin for your WordPress powered site. Customer support is really important, and we would recommend you to consider your options thoroughly before making a decision.

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