Forums Forums Community Discussion Install stops after Step 5

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    • #2686

      Hi there, I am running into a problem on Installation

      Everything is okay (all prior steps show GREEN) until Step 5 -Mail Settings
      No matter what I do, after pressing NEXT it just shows a white Page with the current date and time and that’s it
      No progress, no next step – nothing

      Anybody an idea what to do

      Cheers Robertino

    • #2687

      Hi Robertino
      I got the same error during the installation process.
      I tried in another server and get throught the whole installation process uploading the whole zip file containing candidats software, including the content of the pathch zip file that you must download too.
      1.- Download the candidats zip file
      2.- Download the patch zip file
      3.- Decompress both
      4.- Include the content of the patch zip file into the candidats decompressed folder
      5.- Compress the whole package with another name
      6.- Upload to the server and folder that will have the aplication
      5.- start the installation process (and hopefully you wil get throug the whole process)
      Now I got a new issue, when i tried to get into the installed aplication I couldn´t get into and got an error message saying:
      “CATS Error: session.auto_start must be set to 0 in php.ini”
      Any idea in how to get trhought this error?
      Note: my native language is spanish so if my english is a little bit messy, I am very sorry

    • #2688

      Hi Boris,

      thanks for the advice.. I will give it a try asap.

      And give some feedback… hopefully I am not running into the same problem as you do.. but if I will help to find a solution

      regards robertino

    • #2689

      Hi Robertino
      I hope you finally installed the software
      I am still having the same Internal Server Error
      As I told you I got through the whole installation process without any problema, but when I tried to get into the application … Kaboom!!!
      I am getting a litle bit frustrated… but I´ll keep trying
      Tell me your advances… I´ll be glad to hear from you

    • #3084

      Hi Robertino

      Thanks for showing interest on our CandidATS. Watch the installation video it will be helpful to install candidats.
      Video: Installation video. Any further support required please let us know.

      with regards,
      Shobana S
      Auieo Software Pvt Ltd

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